IT Status Announcements

IT Services
All Systems Operational
Zoom Conferencing ? Operational
Zoom Cloud Recording Operational
Zoom Connector for Cisco Operational
Zoom Meetings Operational
Zoom Software Operational
Zoom Telephone Services Operational
Zoom Web Client Operational
Zoom Webinars Operational
VPN Operational
Canvas Learning Management System ? Operational
Identity and Access Management Operational
CNet Login and Authorization Services (other than Duo) Operational
ID Card Systems Operational
Duo Security Core Authentication Service Operational
Duo Security Phone Call Delivery Operational
Duo Security Push Delivery Operational
Duo Security SMS Message Delivery Operational
Administrative Applications Operational
Alumni Development Systems Operational
Budget Planning Systems Operational
Facilities Systems Operational
Financial Systems Operational
Human Resources Systems Operational
Reporting and Data Warehouse Operational
Research Administration Systems Operational
Student Systems Operational
Desktop and Mobile Computing Operational
Apple Device Management (JAMF) Operational
End Point Protection (Crowdstrike) Operational
Managed Print Services (uniFLOW) ? Operational
Office365 Applications ? Operational
Windows Device Management (MECM) ? Operational
Workstation Backup (Code42) ? Operational
Email Operational
Office365 Email Operational
Spam Filtering (spam.uchicago.edu) Operational
Mailing Lists (listhost.uchicago.edu) Operational
G Suite (Google Apps) Operational
Google Apps Analytics Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Hangouts Operational
Google Apps Sheets Operational
Google Apps Sites Operational
Google Apps Slides Operational
Network Access Operational
Campus Network Operational
Wireless Network Operational
UChicagoBox Operational
Box API - Content Preview Operational
Box Desktop Applications - Login/SSO Operational
Box Desktop Applications - Box Drive Operational
Box Desktop Applications - Box Sync Operational
Box Desktop Applications - Box Edit / Tools Operational
Box Google Apps Integration Operational
Box Microsoft Online Integration Operational
Box Mobile Applications - Box Login/SSO Operational
Box Mobile Applications - Box Preview Operational
Box Mobile Applications - Box Search Operational
Box Mobile Applications - Box Uploads/Downloads Operational
Box Mobile-Optimized Website (m.box.com) Operational
Box Notes - Web Application Operational
Box Web Application - Login/SSO Operational
Box Web Application - Uploads/Downloads Operational
Box Web Application - Collaboration Operational
Box Web Application - Search Operational
Box Web Application - Preview Operational
Box Web Application - Sharing (Shared Links) Operational
Box Web Application - Email Notifications Operational
Box Web Application - Workflows and Automations Operational
Box Web Application - Comments and Tasks Operational
Box Web Application - Accessible Site (a.box.com) Operational
Box Website Operational
Websites Operational
UChicago Sites Operational
voices.uchicago.edu Operational
Web Hosting Environment Operational
wiki.uchicago.edu Operational
www.uchicago.edu Operational
Dining Registers Operational
File Storage & Sharing Operational
Telephones & Call Centers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024
Power Outage at 5706 S University Ave (Reynolds Club), 1131 E 57th (Hutchinson Commons), 1103 E 57th St (Erman Biology), 1155 E 58th St (Oriental Institute), 5855 S University Ave (President's House)
Resolved - The power outage affecting 5855 S University Ave (President's House) has been resolved.

IT Services is working with Facilities to resolve remaining issues.
Jul 26, 14:51 CDT
Identified - The power outages affecting 5706 S University Ave (Reynolds Club), 1131 E 57th (Hutchinson Commons), 1103 E 57th St (Erman Biology), and 1155 E 58th St (Oriental Institute) have been resolved and all services restored.

The power outage affecting 5855 S University Ave (President's House) has not yet been resolved. As a result, telephone, wireless, and wired network connectivity are currently unavailable in that area.

IT Services is working with Facilities and ComEd to resolve the power issues.
Jul 26, 10:31 CDT
Update - We are continuing to investigate this issue.
Jul 26, 08:11 CDT
Investigating - A power outage has been reported at 7:38 AM affecting 5706 S University Ave (Reynolds Club), 1131 E 57th (Hutchinson Commons), 1103 E 57th St (Erman Biology), 1155 E 58th St (Oriental Institute), 5855 S University Ave (President's House) . As a result, telephone, wireless, and wired network connectivity are currently unavailable in that area. IT Services is working with Facilities Services to investigate.
Jul 26, 08:09 CDT
WIndows Devices Boot/Startup Issues
Resolved - Over the course of the past week, IT Services and campus IT partners have assisted the majority of impacted users with the restoration of their devices. Although some devices may remain impacted, they do not appear to currently be in-use for a variety of factors - vacations, leaves, etc.

IT Services and campus IT partners will continue to assist uses encountering the remnants of this issue. Please contact your local desktop support or call IT Services at 773.702.5800.
Jul 26, 11:06 CDT
Identified - Overnight, starting between midnight and 1 a.m., the University’s anti-malware service, CrowdStrike, pushed a faulty update to Windows devices, which prompted a blue screen error. If your Windows device shows this error, restart it. If a restart does not work, please contact your local desktop support or call IT Services at 773.702.5800.
Jul 19, 07:48 CDT
Jul 25, 2024

No incidents reported.

Jul 24, 2024
Partial Power and Network Outages at Multiple Buildings
Resolved - The power and network outages have been resolved as of shortly before 8:00 a.m. Voice, wireless and wired network systems have recovered and service has resumed. If you are still experiencing issues, please contact IT Services at 773-702-5800.
Jul 24, 08:01 CDT
Identified - A power outage was reported at approximately 6:30 a.m, affecting many buildings on the periphery of the main quad area as well as some other areas. As a result, telephone, wireless, and wired network connectivity were unavailable in that area during the power outage. Power was restored to most buildings, however some may remain with partial power.

In buildings with partial power, some networking equipment may not recover properly once power is/was restored and partial outages to telephone, wireless, and wired networks remain. The current buildings affected with partial outages include:

Saieh Hall for Economics (5757 South University Avenue)
Green Hall (5848 South University Avenue)
Harper Memorial Library (1116 East 59th Street)
Beecher Hall (5848 South University Avenue)
Edelstone Center (6030 South Ellis Avenue)
Eckhart Hall (5734 S University Avenue)
5740 South Woodlawn Avenue)

IT Services and Facilities Services are working to restore normal power and networking in those buildings. Please contact IT Services at 773.702.5800 if issues persist with telephone, wireless, or wired network connectivity in other locations.
Jul 24, 07:50 CDT
Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
AURA, Business Objects, cEikon Outages
Resolved - A faulty security update caused several services to fail overnight, starting between midnight and 1 a.m. AURA, Business Objects reporting, and cEikon were affected, among others. Most services were fully recovered by 4 a.m.; all are expected to be up and running by start of business.
Jul 19, 00:00 CDT
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024
Building Network Outage at 5730 South Ellis Avenue
Resolved - The network outage reported for 5730 South Ellis Avenue has been resolved as of 1:39 p.m.. Voice, wireless and wired network systems have recovered and service has resumed. If you are still experiencing issues, please contact IT Services at 773.702.5800.
Jul 16, 13:41 CDT
Identified - An IT Services technician is on-site at 5730 South Ellis Avenue and is working to restore network service.
Jul 16, 13:25 CDT
Investigating - A network connectivity disruption has been reported at 12:06 p.m. for 5730 South Ellis Avenue; telephone, wired, and wireless network connectivity are currently degraded or unavailable in that area. IT Services is investigating.
Jul 16, 12:37 CDT
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage