IT Status Announcements

IT Services

All Systems Operational

Zoom Conferencing

Operational

Zoom Cloud Recording Operational

Zoom Connector for Cisco Operational

Zoom Meetings Operational

Zoom Software Operational

Zoom Telephone Services Operational

Zoom Web Client Operational

Zoom Webinars Operational

VPN Operational

Canvas Learning Management System

Operational

Identity and Access Management Operational

CNet Login and Authorization Services (other than Duo) Operational

ID Card Systems Operational

Duo Security Core Authentication Service Operational

Duo Security Phone Call Delivery Operational

Duo Security Push Delivery Operational

Duo Security SMS Message Delivery Operational

Administrative Applications Operational

Alumni Development Systems Operational

Budget Planning Systems Operational

Facilities Systems Operational

Financial Systems Operational

Human Resources Systems Operational

Reporting and Data Warehouse Operational

Research Administration Systems Operational

Student Systems Operational

Desktop and Mobile Computing Operational

Apple Device Management (JAMF) Operational

End Point Protection (Crowdstrike) Operational

Managed Print Services (uniFLOW)

Operational

Office365 Applications

Operational

Windows Device Management (MECM)

Operational

Workstation Backup (Code42)

Operational

Email Operational

Office365 Email Operational

Spam Filtering (spam.uchicago.edu) Operational

Mailing Lists (listhost.uchicago.edu) Operational

G Suite (Google Apps) Operational

Google Apps Analytics Operational

Google Apps Calendar Operational

Google Apps Docs Operational

Google Apps Drive Operational

Google Apps Gmail Operational

Google Apps Hangouts Operational

Google Apps Sheets Operational

Google Apps Sites Operational

Google Apps Slides Operational

Network Access Operational

Campus Network Operational

Wireless Network Operational

UChicagoBox Operational

Box API - Content Preview Operational

Box Desktop Applications - Login/SSO Operational

Box Desktop Applications - Box Drive Operational

Box Desktop Applications - Box Sync Operational

Box Desktop Applications - Box Edit / Tools Operational

Box Google Apps Integration Operational

Box Microsoft Online Integration Operational

Box Mobile Applications - Box Login/SSO Operational

Box Mobile Applications - Box Preview Operational

Box Mobile Applications - Box Search Operational

Box Mobile Applications - Box Uploads/Downloads Operational

Box Mobile-Optimized Website (m.box.com) Operational

Box Notes - Web Application Operational

Box Notes - Desktop Client Operational

Box Web Application - Login/SSO Operational

Box Web Application - Uploads/Downloads Operational

Box Web Application - Collaboration Operational

Box Web Application - Search Operational

Box Web Application - Preview Operational

Box Web Application - Sharing (Shared Links) Operational

Box Web Application - Email Notifications Operational

Box Web Application - Workflows and Automations Operational

Box Web Application - Comments and Tasks Operational

Box Web Application - Accessible Site (a.box.com) Operational

Box Website Operational

Websites Operational

UChicago Sites Operational

voices.uchicago.edu Operational

Web Hosting Environment Operational

wiki.uchicago.edu Operational

www.uchicago.edu Operational

Dining Registers Operational

File Storage & Sharing Operational

Telephones & Call Centers Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 21, 2023

No incidents reported today.

Sep 20, 2023

Archibus/Hoteling Reservation Outage

Resolved - Archibus is back up and operating normally. IT Services and the vendor will continue to research what went wrong and how to prevent it from happening again.
Sep 20, 14:44 CDT

Investigating - The Facilities Archibus system, which also hosts hoteling reservations for office space on campus, is currently unavailable. IT Services and the vendor are engaged in troubleshooting the issue.
Sep 20, 14:17 CDT

Sep 19, 2023

No incidents reported.

Sep 18, 2023

ServiceNow Performance Issues

Resolved - IT Services and the vendor have confirmed that the University's ServiceNow system has resumed normal operation. Users continuing to experience issues may need to close their browser and then log back into ServiceNow, or contact the IT Services Service Desk at 773.702.5800 (2.5800).
Sep 18, 10:12 CDT

Investigating - At approximately 7:30 a.m., ServiceNow (uchicago.service-now.com/services, uchicago.service-now.com/it), the University's main request management system for the campus, became sporadically inaccessible and is experiencing degraded performance. IT Services is investigating the issue.
Sep 18, 09:10 CDT

Issues with Academic Information System (AIS)

Resolved - Beginning at 8:35 a.m. the Academic Information System was experiencing issues related to Graduate Student registration activities. IT Services staff mitigated and resolved the issues with Graduate Student registration by 9:20 a.m.
Sep 18, 08:30 CDT

Sep 17, 2023

No incidents reported.

Sep 16, 2023

Intranet Website Outage

Resolved - As of 5:30 p.m. intranet.uchicago.edu is back in service. ITS staff will continue to work with the vendor to determine the cause of the issue.
Sep 16, 17:33 CDT

Investigating - Sitecore, the web hosting service which hosts intranet.uchicago.edu, began experiencing an intermittent outage at approximately 3 a.m. As of approximately 10:30 a.m. intranet.uchicago.edu has become inaccessible and users will instead encounter a web page concerning technical issues. ITS staff are in contact with the vendor and will be working with them to resolve the issue as quickly as possible.
Sep 16, 10:57 CDT

Sep 15, 2023

No incidents reported.

Sep 14, 2023

Departmental Website Disruption

Resolved - Several University websites were unavailable this afternoon due to an issue at external web service provider some departments use for their web presences. See https://status.pantheon.io/ for current information.
Sep 14, 14:16 CDT

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023

Issues with Academic Information System (AIS)

Resolved - The Academic Information System is available again. We are continuing to monitor the system; there may be some performance issues this afternoon while we isolate and fully resolve the problem.
Sep 11, 11:17 CDT

Investigating - The Academic Information System is currently unavailable for student registration activities. IT Services staff are investigating the problem.
Sep 11, 10:25 CDT

Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.

Sep 8, 2023

No incidents reported.

Sep 7, 2023

ServiceNow Outage

Monitoring - IT Services and the vendor have identified an issue with a long-running process degrading the performance of the University's ServiceNow system. The long-running process has been successfully halted, which has restored normal operation. IT Services will continue to closely monitor the performance until the vendor confirms stability.
Sep 7, 11:12 CDT

Update - IT Services has engaged with the vendor to identify and resolve the issue.
Sep 7, 10:35 CDT

Investigating - At approximately 9:30 a.m., ServiceNow (uchicago.service-now.com/services, uchicago.service-now.com/it), the University's main request management system for the campus, became sporadically inaccessible and is experiencing degraded performance. IT Services is investigating the issue.
Sep 7, 10:21 CDT