IT Status Announcements

IT Services

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Zoom Conferencing ? Operational
Zoom Cloud Recording Operational
Zoom Connector for Cisco Operational
Zoom Meetings Operational
Zoom Software Operational
Zoom Telephone Services Operational
Zoom Web Client Operational
Zoom Webinars Operational
VPN Operational
Canvas Learning Management System ? Operational
Identity and Access Management Operational
CNet Login and Authorization Services (other than Duo) Operational
ID Card Systems Operational
Duo Security Core Authentication Service Operational
Duo Security Phone Call Delivery Operational
Duo Security Push Delivery Operational
Duo Security SMS Message Delivery Operational
Administrative Applications Operational
Alumni Development Systems Operational
Budget Planning Systems Operational
Facilities Systems Operational
Financial Systems Operational
Human Resources Systems Operational
Reporting and Data Warehouse Operational
Research Administration Systems Operational
Student Systems Operational
Desktop and Mobile Computing Operational
Apple Device Management (JAMF) Operational
End Point Protection (Crowdstrike) Operational
Managed Print Services (uniFLOW) ? Operational
Office365 Applications ? Operational
Windows Device Management (MECM) ? Operational
Workstation Backup (CrashPlan) ? Operational
Email Operational
Office365 Email Operational
Spam Filtering (spam.uchicago.edu) Operational
Mailing Lists (listhost.uchicago.edu) Operational
G Suite (Google Apps) Operational
Google Apps Analytics Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Hangouts Operational
Google Apps Sheets Operational
Google Apps Sites Operational
Google Apps Slides Operational
Network Access Operational
Campus Network Operational
Wireless Network Operational
UChicagoBox Operational
Box API - Content Preview Operational
Box Desktop Applications - Login/SSO Operational
Box Desktop Applications - Box Drive Operational
Box Desktop Applications - Box Sync Operational
Box Desktop Applications - Box Edit / Tools Operational
Box Google Apps Integration Operational
Box Microsoft Online Integration Operational
Box Mobile Applications - Box Login/SSO Operational
Box Mobile Applications - Box Preview Operational
Box Mobile Applications - Box Search Operational
Box Mobile Applications - Box Uploads/Downloads Operational
Box Mobile-Optimized Website (m.box.com) Operational
Box Notes - Web Application Operational
Box Web Application - Login/SSO Operational
Box Web Application - Uploads/Downloads Operational
Box Web Application - Collaboration Operational
Box Web Application - Search Operational
Box Web Application - Preview Operational
Box Web Application - Sharing (Shared Links) Operational
Box Web Application - Email Notifications Operational
Box Web Application - Workflows and Automations Operational
Box Web Application - Comments and Tasks Operational
Box Web Application - Accessible Site (a.box.com) Operational
Box Website Operational
Websites Operational
UChicago Sites Operational
voices.uchicago.edu Operational
Web Hosting Environment Operational
wiki.uchicago.edu Operational
www.uchicago.edu Operational
Dining Registers Operational
File Storage & Sharing Operational
Telephones & Call Centers Operational
PhoenixAI ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 18, 2025

No incidents reported today.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025
Email Delivery Delays
Resolved - As of 2:30 p.m., email is working normally, and all locally delayed email has been delivered. Email from external sources may still be delayed at those sources, but should be delivered within the next few hours.
Jul 14, 14:35 CDT
Monitoring - As of 2 p.m., new email is being delivered promptly, and the queue of deferred email is in the process of delivery. IT Services will continue to monitor the situation until all of the queued email has been delivered.
Jul 14, 14:25 CDT
Investigating - At approximately 1 p.m. the issue became worse. At this point, incoming email from multiple non-uchicago.edu sources is being delayed. IT Services continues to work with the vendor for resolution.
Jul 14, 13:40 CDT
Update - As of 12:30 p.m., some uchicago email is still being deferred. The vendor continues to work on the problem.
Jul 14, 12:40 CDT
Identified - As of 11:30 a.m., the vendor has installed fixes which seem to be working -- deferred email from earlier this morning is being delivered. However, some new messages are still being delayed.
Jul 14, 11:29 CDT
Investigating - Some email messages being sent from Microsoft 365 to destinations outside Microsoft 365 are being delayed. This includes email being sent to @lists.uchicago.edu and other outbound email. IT Services is working with the vendor to resolve this situation.
Jul 14, 10:51 CDT
Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025
Issue with GEMS Expense System
Resolved - The GEMS expense system is currently operating normally for the purposes of processing expenses. The vendor has noted there is a separate production issue at present time specific to booking travel, which they expect to resolve shortly.
Jul 7, 17:02 CDT
Monitoring - The GEMS expense system returned to normal operation at approximately 2:10 p.m. The vendor is continuing to monitor performance for a short period of time to verify stability. IT Services will update to resolve this outage once stability is confirmed by the vendor.
Jul 7, 14:40 CDT
Identified - The GEMS expense system remains unavailable due to a vendor issue, which is preventing logons from completing successfully. The vendor has identified a possible root cause and is actively working on a solution that may resolve the issue.

IT Services will provide updates as they become available.
Jul 7, 13:47 CDT
Update - The vendor is continuing to investigate the issue. IT Services will provide updates as they become available.
Jul 7, 12:37 CDT
Update - The GEMS expense system remains unavailable due to a vendor issue, which is preventing logons from completing successfully. The vendor is currently taking action to increase capacity of the backend services for the GEMS expense system, which they expect will restore service. IT Services will provide updates as they become available.
Jul 7, 11:24 CDT
Update - The GEMS expense system remains unavailable due to a vendor issue, which is preventing logons from completing successfully. The vendor performed an action to increase logon capacity; however, this action did not provide relief. The vendor is continuing to research a potential database issue to provide resolution. IT Services will provide updates as they become available.
Jul 7, 10:30 CDT
Investigating - The GEMS expense system is currently unavailable due to a vendor issue, which is preventing logons from completing successfully. The vendor is aware of the issue and working to determine the user impact. IT Services will provide updates as they become available.
Jul 7, 09:20 CDT
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

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