IT Status Announcements

IT Services

All Systems Operational

Zoom Conferencing Operational

Zoom Cloud Recording Operational

Zoom Connector for Cisco Operational

Zoom Meetings Operational

Zoom Software Operational

Zoom Telephone Services Operational

Zoom Web Client Operational

Zoom Webinars Operational

VPN Operational

Canvas Learning Management System Operational

Identity and Access Management Operational

CNet Login and Authorization Services (other than Duo) Operational

ID Card Systems Operational

Duo Security Core Authentication Service Operational

Duo Security Phone Call Delivery Operational

Duo Security Push Delivery Operational

Duo Security SMS Message Delivery Operational

Administrative Applications Operational

Alumni Development Systems Operational

Budget Planning Systems Operational

Facilities Systems Operational

Financial Systems Operational

Human Resources Systems Operational

Reporting and Data Warehouse Operational

Research Administration Systems Operational

Student Systems Operational

Desktop and Mobile Computing Operational

Apple Device Management (JAMF) Operational

End Point Protection (Crowdstrike) Operational

Managed Print Services (uniFLOW) Operational

Windows Device Management (MECM) Operational

Workstation Backup (Code42) Operational

Email Operational

Office365 Email Operational

Spam Filtering (spam.uchicago.edu) Operational

Mailing Lists (listhost.uchicago.edu) Operational

G Suite (Google Apps) Operational

Google Apps Analytics Operational

Google Apps Calendar Operational

Google Apps Docs Operational

Google Apps Drive Operational

Google Apps Gmail Operational

Google Apps Hangouts Operational

Google Apps Sheets Operational

Google Apps Sites Operational

Google Apps Slides Operational

Network Access Operational

Campus Network Operational

Wireless Network Operational

UChicagoBox Operational

Box API - Content Preview Operational

Box Desktop Applications - Login/SSO Operational

Box Desktop Applications - Box Drive Operational

Box Desktop Applications - Box Sync Operational

Box Desktop Applications - Box Edit / Tools Operational

Box Google Apps Integration Operational

Box Microsoft Online Integration Operational

Box Mobile Applications - Box Login/SSO Operational

Box Mobile Applications - Box Preview Operational

Box Mobile Applications - Box Search Operational

Box Mobile Applications - Box Uploads/Downloads Operational

Box Mobile-Optimized Website (m.box.com) Operational

Box Notes - Web Application Operational

Box Notes - Desktop Client Operational

Box Web Application - Login/SSO Operational

Box Web Application - Uploads/Downloads Operational

Box Web Application - Collaboration Operational

Box Web Application - Search Operational

Box Web Application - Preview Operational

Box Web Application - Sharing (Shared Links) Operational

Box Web Application - Email Notifications Operational

Box Web Application - Workflows and Automations Operational

Box Web Application - Comments and Tasks Operational

Box Web Application - Accessible Site (a.box.com) Operational

Box Website Operational

Websites Operational

UChicago Sites Operational

voices.uchicago.edu Operational

Web Hosting Environment Operational

wiki.uchicago.edu Operational

www.uchicago.edu Operational

Dining Registers Operational

File Storage & Sharing Operational

Telephones & Call Centers Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 22, 2021

No incidents reported today.

Oct 21, 2021

Wireless Networking Outage

Resolved - As of 9:45 p.m. wireless service is operating normally. The vendor tracked the issue to an error on one of the central wireless controllers; IT Services will be following up with them to determine why the error happened and how to prevent it from happening again. If you are still having wireless issues, please contact IT Services at 2-5800 for help resolving them.
Oct 21, 21:51 CDT

Update - We are continuing to investigate this issue.
Oct 21, 20:22 CDT

Update - As of 7:15 p.m., IT Services is still working with the vendor to resolve this issue. The list of buildings known to be affected includes:

1155 Building
Cobb Hall
Crerar Library
Disciples Divinity House
Granville-Grossman
Harper Center
Lab School
Mansueto Library
Max Palevsky
North Campus
Rubenstein Forum
Woodlawn Residential Commons

Other buildings may also be affected.
Oct 21, 19:28 CDT

Investigating - IT Services is receiving reports that wireless networking is unavailable in some campus buildings, including:

Max Palevsky
Rubenstein Forum
Divinity School
Crerar Library
1155 Building
Lab School

Other buildings may also be affected. ITS engineers are working to identify and resolve the problem.
Oct 21, 17:54 CDT

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

Office 365 Out-of-Office messages not being sent to external recipients

Resolved - As of 5 p.m. Out-of-Office functionality is working normally. IT Services will continue to work with Microsoft to identify the root cause of the problem and ensure it does not happen again.
Oct 18, 17:19 CDT

Update - As of 3 p.m. October 15, Microsoft continues to analyze log data and are engaging additional resources to identify a resolution to this issue; the time-frame for resolution is unknown at this time.
Oct 15, 15:12 CDT

Identified - As of 9 a.m. October 15, Microsoft has identified a potential cause and are still working to resolve this issue; we hope to have a resolution later today.
Oct 15, 09:27 CDT

Update - As of 5 p.m. October 14, Microsoft is still working to resolve this issue; we hope to have a resolution overnight.
Oct 14, 18:08 CDT

Investigating - IT Services has become aware that out-of-office autoreply messages on Office 365 are not being sent to external recipients (people with non-@uchicago.edu addresses). Autoreplies to @uchicago.edu addresses are working normally, and regular incoming and outgoing email is not being affected. IT Services is working with Microsoft to trace and resolve the issue.
Oct 14, 10:34 CDT

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

Oct 14, 2021

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

Intermittent Shibboleth Issues

Resolved - As of 4 p.m., InCommon reports that this issue has been resolved; IT Services has validated that JSTOR and other known affected sites are working normally. If you are still seeing this error please try restarting your browser; if it persists, contact the IT Services Service Desk.
Oct 8, 16:06 CDT

Update - We are continuing to monitor for any further issues.
Oct 8, 10:26 CDT

Monitoring - IT Services has implemented a workaround for the Zoom issues with Single Sign-On (SSO) as of approximately 10:20 a.m. Other services may continue to have intermittent issues with SSO until InCommon is able to resolve the root issue.
Oct 8, 10:25 CDT

Investigating - Intermittent Shibboleth Issues
At approximately 8:00 a.m. some users began intermittently receiving the error "The application you have accessed is not registered for use with this service." Repeating the connection attempt via an alternate connection (i.e. on/off cVPN) a few additional times may succeed.

An issue developed overnight which impacts the Shibboleth authentication service - the vendor (InCommon) that aggregates Single Sign-On (SSO) data is working on the issue.

Known services with reported issues include: Zoom and some Library Resources (JSTOR, etc.)

IT Services staff are investigating the issue.
Oct 8, 09:51 CDT