Microsoft has confirmed the deployment of the fix and that Outlook on the Web is once again working as intended with attachments and images. If users are still experiencing the issue, please log out and log back in to affected devices for the changes to take effect.
Posted Apr 15, 2024 - 18:41 CDT
Monitoring
Microsoft has confirmed that the fix has now completed deployment and are monitoring Outlook on the Web to ensure full recovery. If users are still affected, make sure to log out and back in to your devices to ensure the changes to take effect.
Posted Apr 15, 2024 - 08:59 CDT
Update
Microsoft reports that deployment of the fix to the affected environment to remediate impact continues. Microsoft confirms that the fix is continuing to saturate throughout the affected environment, although the process is taking longer than expected. Microsoft now expects it may complete by Monday, April 15, 2024 at 6:00 PM CDT
Posted Apr 12, 2024 - 18:32 CDT
Update
Microsoft reports that deployment to the affected environment to remediate impact is taking longer than initially anticipated. Microsoft expects to provide an estimated timeline for fix deployment to complete by Friday, April 12, 2024 at 4:30 PM CDT.
Posted Apr 11, 2024 - 22:15 CDT
Update
Microsoft reports that deployment to the affected environment to remediate impact continues. Microsoft now expects this fix deployment will complete by Thursday, April 11, 2024 at 4:00 PM CDT.
Posted Apr 08, 2024 - 22:49 CDT
Identified
Beginning on Monday, April 1 at approximately 9:00 AM, some users may have started being intermittently unable to download attachments or view embedded images in Outlook on the web. A recent update Microsoft deployed to Outlook on the web, intended to improve reliability, contained an issue that's preventing attachment downloads and embedded image viewing.
Users may see the following error message when an attachment fails to download:
“Error downloading the file content.”
Downloading attachments and embedded image viewing may succeed after signing out and then back into Outlook on the web. If available, users can download attachments and view embedded images consistently through the Outlook desktop client.
Microsoft has developed a fix and has begun deployment to the affected environment to remediate impact. Much like how the update last week took time to fully deploy, Microsoft expects this fix deployment will complete by Monday, April 8, 2024 at 4:00 PM CDT.
NOTE: This issue is not related to the March 31 "Office 365 Mailbox Issues".