IT Status Announcements

IT Services
All Systems Operational
Zoom Conferencing ? Operational
Zoom Cloud Recording Operational
Zoom Connector for Cisco Operational
Zoom Meetings Operational
Zoom Software Operational
Zoom Telephone Services Operational
Zoom Web Client Operational
Zoom Webinars Operational
VPN Operational
Canvas Learning Management System ? Operational
Identity and Access Management Operational
CNet Login and Authorization Services (other than Duo) Operational
ID Card Systems Operational
Duo Security Core Authentication Service Operational
Duo Security Phone Call Delivery Operational
Duo Security Push Delivery Operational
Duo Security SMS Message Delivery Operational
Administrative Applications Operational
Alumni Development Systems Operational
Budget Planning Systems Operational
Facilities Systems Operational
Financial Systems Operational
Human Resources Systems Operational
Reporting and Data Warehouse Operational
Research Administration Systems Operational
Student Systems Operational
Desktop and Mobile Computing Operational
Apple Device Management (JAMF) Operational
End Point Protection (Crowdstrike) Operational
Managed Print Services (uniFLOW) ? Operational
Office365 Applications ? Operational
Windows Device Management (MECM) ? Operational
Workstation Backup (Code42) ? Operational
Email Operational
Office365 Email Operational
Spam Filtering (spam.uchicago.edu) Operational
Mailing Lists (listhost.uchicago.edu) Operational
G Suite (Google Apps) Operational
Google Apps Analytics Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Hangouts Operational
Google Apps Sheets Operational
Google Apps Sites Operational
Google Apps Slides Operational
Network Access Operational
Campus Network Operational
Wireless Network Operational
UChicagoBox Operational
Box API - Content Preview Operational
Box Desktop Applications - Login/SSO Operational
Box Desktop Applications - Box Drive Operational
Box Desktop Applications - Box Sync Operational
Box Desktop Applications - Box Edit / Tools Operational
Box Google Apps Integration Operational
Box Microsoft Online Integration Operational
Box Mobile Applications - Box Login/SSO Operational
Box Mobile Applications - Box Preview Operational
Box Mobile Applications - Box Search Operational
Box Mobile Applications - Box Uploads/Downloads Operational
Box Mobile-Optimized Website (m.box.com) Operational
Box Notes - Web Application Operational
Box Web Application - Login/SSO Operational
Box Web Application - Uploads/Downloads Operational
Box Web Application - Collaboration Operational
Box Web Application - Search Operational
Box Web Application - Preview Operational
Box Web Application - Sharing (Shared Links) Operational
Box Web Application - Email Notifications Operational
Box Web Application - Workflows and Automations Operational
Box Web Application - Comments and Tasks Operational
Box Web Application - Accessible Site (a.box.com) Operational
Box Website Operational
Websites Operational
UChicago Sites Operational
voices.uchicago.edu Operational
Web Hosting Environment Operational
wiki.uchicago.edu Operational
www.uchicago.edu Operational
Dining Registers Operational
File Storage & Sharing Operational
Telephones & Call Centers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 26, 2024

No incidents reported today.

Apr 25, 2024
Search Box Missing on www, Intranet
Resolved - The vendor has resolved the issue and websites are now working normally.
Apr 25, 16:10 CDT
Identified - Due to an issue with a third-party vendor, search functionality is not currently working on www.uchicago.edu, dss.uchicago.edu, bursar.uchicago.edu, president.uchicago.edu, or the Intranet. Other cosmetic issues may also be present. The vendor is aware of the issue, which is affecting many of their clients; see https://status.fortawesome.com/ for their current status.
Apr 25, 15:42 CDT
Issues with Authentication via SSO (Single Sign-On)
Resolved - IT Services has identified the issue with the vendor that users may encounter when logging into subset of services using SSO (Single Sign-On). A fix has been applied and impacted services - including Workday - have been restored.
Apr 25, 11:02 CDT
Investigating - IT Services is investigating reports of issues users may encounter when logging into subset of services using SSO (Single Sign-On). Other services are impacted including Workday.
Apr 25, 10:06 CDT
Apr 24, 2024

No incidents reported.

Apr 23, 2024
Multiple Service Disruption
Resolved - As of 5:30 p.m. all systems are working normally.
Apr 23, 17:48 CDT
Monitoring - As of 12 noon, AIS, Reporting, and authentication services are working normally. The Library card catalog system is expected to be working normally by 12:30 p.m. IT Services will continue to monitor the load to confirm that the problem is fully resolved.
Apr 23, 12:17 CDT
Identified - At approximately 10:40 a.m. this morning, an unexpectedly large network load on some application services began causing intermittent service outages for several services, including authentication services, AIS, reporting services, and the Library card catalog. IT Services technicians are working on normalizing the load and restoring normal service.
Apr 23, 11:56 CDT
Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024
Intermittent Wireless Issues
Resolved - IT Services monitored the uchicago-secure and eduroam wireless networks over the weekend and has not observed a reoccurrence of the stability/performance issues with the authentication infrastructure from Friday.

Users experiencing issues with the campus wireless networks should contact the IT Services Service Desk via https://its.uchicago.edu/support/ for routine assistance.
Apr 15, 19:04 CDT
Monitoring - IT Services has completed investigation and analysis of the uchicago-secure and eduroam wireless networks. The stability/performance issue with the authentication infrastructure from this morning appears to no longer be an issue. IT Services will continue to monitor for the issue.

Impacted users should contact the IT Services Service Desk via 773-702-5800 for assistance.
Apr 12, 13:12 CDT
Investigating - IT Services began receiving reports at approximately 8:30 a.m. concerning connecting to the uchicago-secure and eduroam wireless networks. We have continued receiving a handful of reports steadily as the morning has progressed and are investigating a stability/performance issue with the authentication infrastructure servicing these wireless networks.

Impacted users should contact the IT Services Service Desk via 773-702-5800 for assistance.
Apr 12, 12:03 CDT
Issues Downloading Attachments or Viewing Embedded Images with Outlook on the Web
Resolved - Microsoft has confirmed the deployment of the fix and that Outlook on the Web is once again working as intended with attachments and images. If users are still experiencing the issue, please log out and log back in to affected devices for the changes to take effect.
Apr 15, 18:41 CDT
Monitoring - Microsoft has confirmed that the fix has now completed deployment and are monitoring Outlook on the Web to ensure full recovery. If users are still affected, make sure to log out and back in to your devices to ensure the changes to take effect.
Apr 15, 08:59 CDT
Update - Microsoft reports that deployment of the fix to the affected environment to remediate impact continues. Microsoft confirms that the fix is continuing to saturate throughout the affected environment, although the process is taking longer than expected. Microsoft now expects it may complete by Monday, April 15, 2024 at 6:00 PM CDT
Apr 12, 18:32 CDT
Update - Microsoft reports that deployment to the affected environment to remediate impact is taking longer than initially anticipated. Microsoft expects to provide an estimated timeline for fix deployment to complete by Friday, April 12, 2024 at 4:30 PM CDT.
Apr 11, 22:15 CDT
Update - Microsoft reports that deployment to the affected environment to remediate impact continues. Microsoft now expects this fix deployment will complete by Thursday, April 11, 2024 at 4:00 PM CDT.
Apr 8, 22:49 CDT
Identified - Beginning on Monday, April 1 at approximately 9:00 AM, some users may have started being intermittently unable to download attachments or view embedded images in Outlook on the web. A recent update Microsoft deployed to Outlook on the web, intended to improve reliability, contained an issue that's preventing attachment downloads and embedded image viewing.

Users may see the following error message when an attachment fails to download:

“Error downloading the file content.”

Downloading attachments and embedded image viewing may succeed after signing out and then back into Outlook on the web. If available, users can download attachments and view embedded images consistently through the Outlook desktop client.

Microsoft has developed a fix and has begun deployment to the affected environment to remediate impact. Much like how the update last week took time to fully deploy, Microsoft expects this fix deployment will complete by Monday, April 8, 2024 at 4:00 PM CDT.

NOTE: This issue is not related to the March 31 "Office 365 Mailbox Issues".
Apr 4, 17:34 CDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
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